Last updated: August 8, 2023
Thank you for visiting the Naturpharma website. We are committed to providing a safe and personalized online shopping experience. This commitment includes using your personal information to fulfill those goals and respecting and protecting the privacy of your personal information.
This privacy policy describes the types of information we collect from and about you when you visit our websites (each a "Site"), including when you visit or make a purchase in person, or otherwise contact or interact with us in any other way offline ("Offline Services"). The Sites, Emails, Stores, Chat and Offline Services are collectively referred to as the "Services." This privacy policy also explains how we may use and share your personal information, as well as your ability to control certain uses of it.
By using the Services, you agree to the collection, use, and disclosure of your information as described in this privacy policy, and agree to the Terms and Conditions which are incorporated by reference. If you do not agree, please do not further access or use the Services.
For Residents of California, Colorado, Connecticut, and Virginia, please see privacy-related information below under State-Specific Privacy Information.
What information does Naturpharma collect?
What are my Tracking Options?
How does Naturpharma use the information collected?
What information does Naturpharma share with others?
How can I view, update, or remove my information?
What choices do I have about receiving communications from Naturpharma?
What about security?
Where is my data stored?
How long does Naturpharma retain Personal Information?
What if I live outside of the United States?
How does Naturpharma communicate changes to this Policy?
Whom do I contact if I have additional questions or concerns about this policy?
Q: What information does Naturpharma collect?
A: Naturpharma may collect information from or about you in a number of ways. Please note that if you decline to provide any of the requested information (whether or not required), you may not be able to take full advantage of the Services and their features or make a purchase from us:
From Naturpharma Interactions with You: We collect information from and about you and your transactions and other interactions with us. This may include, but is not limited to, when you visit our Site(s), use the Services, create an online account with us, make a purchase, sign up for our catalog, newsletters or email lists, participate in sweepstakes, contests or other promotions, participate in a product review, survey, or other similar programs, send a gift or gift card to a person, or otherwise contact us. The information we collect may include your name, address, email address, telephone number, or other contact information, loyalty program membership information, gender, birthday, age, other demographic information, the contents of any communication to us including through online chats, and your interests and preferences.
If you make a purchase from us, we may also collect a credit or debit card number or other financial information, CVV, and billing address. Any such information is subject to this Privacy Policy.
If you download one of our Apps, you may choose to permit the App to obtain your precise geolocation. In this case, we will receive your location data sent from your mobile device. This is a setting you can enable or disable on your mobile device in connection with the App.
From You About a Third Party: If you send someone else a communication from the Services (such as sending a gift), we may collect information such as that person’s name, telephone number, email, and/or shipping address.
From Automatic Site or App Data Collection Technologies: We, or third parties working on our behalf, may use cookies, web beacons, javascript and pixel tags, log files, or other technologies to collect certain information about visitors to our Site or App, users of our online Services, and interactions with our emails and online advertisements, and to allow Naturpharma to keep track of analytics and certain statistical information including the effectiveness of our advertising. For example, we may collect information such as your browser type, operating system type or mobile device model, viewed web pages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site or App, the amount of time you spend viewing or using the Site or App, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site or App. From Third-Party Sources: We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic information), or when you connect with the company through a third party (including through social networks) based on your registration and privacy settings on those third-party sites.
Combination of Information: We may combine the information we receive from or about you, including information you provide to us and information we automatically collect through the Site or App, as well as information across other computers or devices that you use, with information we collect or receive about you from other online and offline sources, or from other third-party sources. This may also include using technologies to recognize multiple interactions and combine them into a single customer profile where appropriate.
Q: What are my Tracking Options?
A: Certain parts of the Site and App require cookies. You can set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or App or take full advantage of all of our offerings. Please refer to your web browser's or operating system’s website or "Help" section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences.
We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.
Q: How does Naturpharma use the information collected?
A: Naturpharma may use the information we collect from and about you for any of the following purposes:
Q: What information does Naturpharma sell or share with others?
A: Naturpharma will never sell or rent your personally identifying information to third parties. Naturpharma shares personal information and your communications with us with others to be able to improve our service and offerings to you and to enable the extension of the Naturpharma experience in sites or in Services. For California, Colorado, Connecticut, and Virginia residents, see State-Specific Privacy Information below. In addition, Naturpharma may share personal information we collect from and about you in the following ways:
Legal Disclosures; Safety and fraud prevention: Naturpharma may transfer and/or disclose the information we receive from and about you to comply with a legal obligation, to provide information to law enforcement and other governmental authorities in accordance with applicable law, and when we believe in good faith that the law requires it. We also share information with legal authorities and other companies for fraud prevention and credit risk reduction, to detect any technical or security vulnerabilities, to prevent or respond to security incidents, to enforce our Terms and Conditions or other applicable policies, or to otherwise protect the rights, property, and safety.
Q: How can I view or update my information?
A: If you have registered for an account, you may view and update your account information by logging into the "Your Account" section of the Site or App with your email address and password. Once logged in, you can view or update your name, address, telephone number or email address. You can also contact us directly at 954-977-4666 or via email at Jordana@Naturpharmausa.com to update any information.
US residents of California, Colorado, Connecticut, Utah, and Virginia, as well as certain other countries, including European Union member states (and the United Kingdom), may have additional rights listed under "Your State-Specific Privacy Rights" and "What if I live outside of the United States?"
Q: What choices do I have about receiving communications from Naturpharma?
A: To receive promotional offers from Naturpharma, you can sign up on our Site or contact a Customer Service representative at 954-977-4666 or via email at Jordana@naturpharmausa.com.
Q: What about security?
A: We have taken steps to safeguard the information we collect from and about our customers and Site visitors. we cannot guarantee our security measures.
Q: Where is my data stored?
A: Your personal information is subject to the laws of the United States. The servers and databases in which information may be stored may be located outside the country from which you accessed the Services and in a country where the data protection and other laws may differ from your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial processes in the countries in which we operate.
Q: How long does Naturpharma retain Personal Information?
A: We will retain your Personal Information for no longer than is reasonably necessary to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. For example, if you create an online account with us, we will store any personal information associated with your account for as long as you remain a customer or we believe we may be in a position to provide offers or services to you. If you make a purchase, we will store any personal information associated with that purchase as long as required to fulfill the order, process any returns, provide customer service and support an enhanced shopping experience, remember your preferences for future interactions, or be able to provide you with offers or services.
Q: What if I live outside of the United States?
A: For residents of the European Union (and United Kingdom), Naturpharma is the data controller responsible for your personal information collected pursuant to this Privacy Policy. Our digital operations are conducted, in whole or in part, in the United States. Regardless of where you live, you consent to have your personal data transferred to, processed and stored in the United States, and allow Naturpharma to use and collect your personal information in accordance with this Privacy Policy.
Q: How does Naturpharma communicate changes to this Policy?
A: Any changes to our Privacy Policy will be noted on the appropriate page of the Site.
Q: Whom do I contact if I have additional questions or concerns about this policy?
A: We welcome you to reach out to us via phone or email if you have any questions or concerns regarding our privacy practices.
The following section sets forth privacy information relevant to residents of California, Colorado, Connecticut, and Virginia, including (1) Personal Information we have collected, used and shared about you, and (2) your Privacy Rights under the laws of these states. Capitalized terms used but not otherwise defined in this section have the meanings associated with them under the applicable state privacy law.
Information We Collect, Use, and Share about Residents of California, Colorado, Connecticut and Virginia
For the 12-month period prior to the date of this Privacy Policy, we explain here what categories of Personal Information we have collected, where we got it from, why it is needed, and with whom we have shared it:
Your California Rights (California Consumer Privacy Act)
If you are a California resident, the California Consumer Privacy Act provides you with the following rights with respect to your Personal Information:
When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address, order numbers of previous orders, or other information we think would allow us to verify your request.
The fact that you have elected to exercise these rights will have no adverse effect on the price and quality of our goods or services.
In addition to the above, and as set forth below, California law requires us to identify, for the 12-month period prior to the date of this Privacy Policy, what information Naturpharma has "sold” or “shared” about you. Please be assured that Naturpharma does not sell or rent your personally identifying information. Instead, there are instances where Naturpharma has shared Personal Information in order to provide our customers with personalized services or customized offers to improve their shopping or online experiences through our services. We do this in ways that are intended to extend the best experience to our customers in a variety of environments. Depending on the circumstances and the contractual obligations in place, this sharing may be considered a "sale" or “sharing” under California law and you may have the right to request that we stop such sharing as more fully set forth below. This sharing may include:
We do not use or disclose sensitive personal information, as defined in applicable laws, for any purposes other than those permitted by applicable law.
California Privacy Rights on Direct Marketing (Shine the Light Requests)
If you are a California resident, the California Shine the Light law gives you the right to request information about our disclosure of Personal Information to third parties or affiliated companies for their direct marketing purposes. Please note we do not share any information with third parties.
Your Virginia (starting January 1, 2023), Colorado (starting July 1, 2023) and Connecticut (starting July 1, 2023) Privacy Rights
If you are a resident of Colorado, Connecticut or Virginia, the consumer privacy laws in those states provide you with the following rights with respect to your Personal Information:
When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address, order numbers of previous orders, or other information we think would allow us to verify your request.
The fact that you have elected to exercise these rights will have no adverse effect on the price and quality of our goods or services.
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